California Continuums of Care and Homeless Management Information System (HMIS) Vendors: Who They Are and Next Steps

The table below provides a breakdown of the Homeless Management Information System (HMIS) vendors for California Continuums of Care (CoCs). The table at the end of this report lists the name of the HMIS vendor for each California CoC.[1]

Table 1. Breakdown of HMIS software vendors for California CoCs

HMIS Software VendorNumberPercent
Bitfocus, Inc

14

35.0

Mediware

14

35.0

Eccovia Solutions

6

15.0

Bell Data Systems, Inc.

4

10.0

Social Solutions

1

2.5

Adsystech

1

2.5

Total:

40

100

Bitfocus, Inc., which provides CoCs with the Clarity Human Services Homeless Management Information System, and Mediware, which provides ServicePoint, service 70% of all California CoCs. Eccovia Solutions, which provides ClientTrack, and Bell Data Systems, Inc., which provides Client Services Network, service 25% of all California CoCs. Lastly, Social Solutions, which provides Efforts To Outcomes (EtO) and Adsystech, which provides Enginuity, service the remaining 5%.

Next Steps

The U.S. Department of Housing and Urban Development (HUD) has recently provided a Data Strategy for CoCs to best use HMIS to accomplish the ultimate goal of ending homelessness in their jurisdictions. The strategy emphasizes data quality and accuracy, system-level data analysis, and project-level data analysis. HUD has also produced new reports and tools to help CoCs fulfill the strategy.

As a result, the software that HMIS vendors provide should be aligned with the strategy to end local homelessness for each of the CoCs that they serve. Helping ensure that CoCs are compliant with HUD’s standards for data collection, management, and reporting standards is important. Helping CoCs to collect complete and accurate data, to seamlessly share data in real time, to develop the capacity to analyze data at system and project levels, and to evaluate their efforts, including real-time bed availability assessment and assignment, is imperative.

HUD has been working to standardize communication between HMIS vendors, CoC HMIS lead agencies, and system administrators. The purpose of the 2017 HMIS Data Dictionary is to help HMIS vendors and HMIS lead agencies identify the data elements required by HUD and to help with understanding the function and specific use of each element. The 2018 HMIS Data Standards Manual aims to help CoCs, HMIS Lead Agencies, HMIS System Administrators, and HMIS Users “understand the data elements that are required in an HMIS to meet participation and reporting requirements established by HUD and the federal partners.”

As a result, HUD states that HMIS software

“must be able to collect all the data elements defined within these HMIS Data Standards, support the system logic identified in the HMIS Data Dictionary, and ensure that the visibility of data elements is appropriate to the Project Type and Federal Partner Funding Sources for any given project.”

HUD notes that

“There are many software products on the market that communities across the county have chosen to use as their HMIS. Each product has unique features and was built to meet the different data collection needs of each community.”

and that

“Each software vendor should provide the guidance, support, and documentation necessary for the CoC to understand the system they are using.”

HUD also notes that

“Communities may elect to add data elements or maintain historical data element collection beyond what is specified in the Data Standards as long as it does not impact the ability of the CoC to accurately collect and report on the required data elements. In these cases, HMIS Leads should work directly with their HMIS vendors to meet their individual needs.”

Thus, each HMIS software vendor should be providing each CoC served with a customizable software system that helps CoCs fulfill the data strategy by effectively providing housing and services systemically. Each CoC should ensure that they have what is needed from their HMIS software vendor to do so and receive any technical assistance necessary.

HUD may provide future one-time funding directed towards solving persistent HMIS issues. If provided, CoCs with such issues would have an opportunity to apply for this limited funding on a competitive basis. If awarded, a CoC would be able to enhance its capacity to measure its progress towards the ultimate goal of ending local homelessness by resolving persistent HMIS issues.

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Table 2. Name of HMIS software vendor for each California CoC

2017
Continuum of Care

Name of HMIS

Software Vendor

CA-500San Jose/Santa Clara City & County CoCBitfocus, Inc
CA-501San Francisco CoCBitfocus, Inc
CA-502Oakland, Berkeley/Alameda County CoCMediware
CA-503Sacramento City & County CoCBitfocus, Inc
CA-504Santa Rosa, Petaluma/Sonoma County CoCSocial Solutions
CA-505Richmond/Contra Costa County CoCBitfocus, Inc
CA-506Salinas/Monterey, San Benito Counties CoCMediware
CA-507Marin County CoCBitfocus, Inc
CA-508Watsonville/Santa Cruz City & County CoCMediware
CA-509Mendocino County CoCEccovia Solutions
CA-510Turlock, Modesto/Stanislaus County CoCEccovia Solutions
CA-510Stockton/San Joaquin County CoCBitfocus, Inc
CA-512Daly City/San Mateo County CoCBitfocus, Inc
CA-513Visalia/Kings, Tulare Counties CoCEccovia Solutions
CA-514Fresno City & County/Madera County CoCMediware
CA-515Roseville, Rocklin/Placer, Nevada CountiesMediware
CA-516Redding/Shasta County CoCMediware
CA-517Napa City & County CoCBitfocus, Inc
CA-518Vallejo/Solano County CoCMeidware
CA-519Chico, Paradise/Butte County CoCBitfocus, Inc
CA-520Merced City & County CoCMediware
CA-521Davis, Woodland/Yolo County CoCBitfocus, Inc
CA-522Humboldt County CoCMediware
CA-523Colusa, Glen, Trinity Counties CoC*
CA-524Yuba City/Sutter County CoCBell Data Systems, Inc.
CA-525El Dorado County CoCBell Data Systems, Inc.
CA-526Tuolumne, Amador, Calaveras, Mariposa Counties CoCBell Data Systems, Inc.
CA-527Tehama County CoCBitfocus, Inc.
CA-529Lake County CoC*
CA-530Alpine, Inyo, Mono Counties CoC*
CA-600Los Angeles City & County CoCBitfocus, Inc
CA-601San Diego City and County CoCMediware
CA-602Santa Ana, Anaheim/Orange County CoCAdsystech
CA-603Santa Maria/Santa Barbara County CoCMediware
CA-604Bakersfield/Kern County CoCEccovia Solutions
CA-606Long Beach CoCMediware
CA-607Pasadena CoCBitfocus, Inc
CA-608Riverside City & County CoCEccovia Solutions
CA-609San Bernardino City & County CoCEccovia Solutions
CA-611Oxnard, San Buenaventura/Ventura County CoCMediware
CA-612Glendale CoCBitfocus, Inc
CA-613Imperial County CoCMediware
CA-614San Luis Obispo County CoCBell Data Systems, Inc.

[1] The information for the tables was taken from section 2A-5 in each California CoCs 2017 Continuum of Care Program application.

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